+49 2773 7444-0 info@xmodus-systems.de

Welcome to

Xmodus Systems GmbH - Logo

We see ourselves as a professional service provider for manufacturers and dealers in the electrical and electronics industry and take care of all processes in the pre-sales and after-sales area.

Pre-Sales

Supply Chain / Logistics

Storage / Shipping

Fulfillment

Assembllng

After-Sales

Hotline

Repairs

Refurbishment

Office Service

Accounting

Registrations

Typing Service

Print Media

Consulting & Concepts

Service Processes

E-Business Solutions

Startup Support

E-Business

Xmodus Webshop

Online Marketplaces

Shop in Shop

Xmodus Systems GmbH - Logo

About us

Xmodus Systems with central location in Germany supports as a partner of various manufacturers, product developers, trading companies and also advises and supports as a start-up supporter in particular companies which are in the establishment and development.

We take care of logistics, warehousing, fulfillment, shipping processing, complaint handling with customer support, exchanges and repairs, as well as consulting services to build service concepts.

As marketing and sales support we offer a contact network to the trade and sales opportunities via our own online store as well as Amazon and eBay.

What our business partners appreciate most about Xmodus Systems is the partnership-based cooperation, many years of experience of the trained specialist staff, clear service agreements with transparency in service invoicing.

We are happy to offer you our complete or individual modular services adapted to your requirements and wishes for all markets in Europe.

We are convinced that we can help your company with our experience and competence.

Pre-Sales

Supply Chain / Logistics

– Worldwide logistics services

With strong partners, we form a network of logistics specialists. Our strength is cross-system supply-chain-management.

  • Import and export traffic by air or sea freight
  • Customs clearance – bonded warehouse
  • Distribution of goods in Germany, Europe and worldwide
  • On-site exchange or returns logistics

Fulfillment & Contract Manufacturing

We assemble, label and pack all products. Shrink wrapping in shrink film for all product groups in large quantities is also possible. For shops and webshops we offer the complete front- and backend. Directly before delivery, necessary firmware or software updates can be carried out for technical products.

– PRINT MEDIA
  • Labeling/label printing of serial numbers, barcode, etc.
  • Manuals, leaflets and packaging
– DUPLICATING STORAGE MEDIA
  • Hard disks, SD/MMC/CF
– COMPANY AND SOFTWARE UPDATE OF DEVICES

– SCREEN PRINTING

We print your products with your logo in high quality, fast and order-related.

  • Products
  • Boxes
  • Cases
– ASSEMBLY AND CONTRACT MANUFACTURING
  • Customer-specific packaging requirements

Storage / Shipping

We take over the entire warehouse management for part -finished and finished products and control the process from receiving to shipping.

– WAREHOUSING

We carry your items with your item numbers and designations in our inventory control system. All movements of goods and stocks are online available by our „internet stock query system” (ILAS).

  • new equipment, replacement equipment, spare parts, barebones
– SHIPPING PROCESS

The shipping process will of course be considered and complied with all the terms of delivery of your customers.

  • Web Shop Front and Backend
  • Pick and Pack
  • Preparation of shipping documents
– DISTRIBUTION LOGISTICS / MAIL ORDER SELLING

All shipping and status information can be viewed and tracked online at any time via our “Shipping List” including proof of delivery.

  • Shipment tracking
  • settlement of claims

Assembllng

We are specialized in individual production requirements and offer you a wide range of services from simple to complex partial assembly to full assembly.

After-Sales

Hotline & Helpdesk

Our employees serve customers and dealers on the phone. We can help you, eg, by routing your telephone switchboard to us. We receive, answer and forward your calls according to your demands. We also take orders and provide information / assistance with technical questions about products. A direct solution of customer problems on the phone avoids large logistics and service costs.

  • Competent customer service
  • Hotline for technical support
  • Acceptance of orders
  • Helpdesk for returns management
  • Marketing and customer acquisition calls
  • Telephone switchboard
  • Reporting and statistics

Rework

We rework your customer returns for resale or for use as service goods (e.g. replacement devices).

REFURBISHMENT
  • Revision of used customer returns
  • Special items
REWORK OF NEW GOOD RETURNS
  • Production error
  • Software Update
  • Firmware Update
  • Returns from leases

Repairs

We take over the entire service management for your IT, TC and CE products. We serve end customers or traders from the moment in which a problem occurs.

We take care of the pick up and repair these defective products on an industrial scale down to the component level, quickly and professionally.

The scope of service activities is carried out, adapted to the profitability of any device or to your specifications.

Service Center for

  • Repairs in industrial environments with ESD protection
  • Order Entry and guarantee handling
  • Swap and credits
  • Functional tests / test / diagnosis
  • Firmware and software updates
  • Repairs of different processing levels Level 1 to 3 possible
  • Settlement of chargeable acts

Office Service

Accounting

Accounts Receivable Management

As part of a sub-ledger we will create invoices with your CI and your company data. e send invoices with your products or individually by mail or electronically as a PDF file with deviating billing addresses.

Accounts receivable management also includes the payment monitoring, control and execution of dunning.

Audit security and provision of data in electronic readable form for purposes of audit is guaranteed.

  • Invoicing including Mailing
  • Monitoring of incoming payments and movements
  • Creation of formal payment reminders
  • Reporting and statistics
  • and much more

Typing Service

Especially for advertising and marketing campaigns we create letters e.g. and send them by mail or electronically as an e- mail to your customers.

Our writing service also includes

  • Business letters
  • Special offers / Orders
  • Letters
  • Delivery notes and invoices
  • Promotions

Registrations

We support you and advise on necessary registrations and monthly reports (or the prescribed statutory period) of your electronic products, such as with the EAR (WEEE). Furthermore we register and sign up for the packaging, boxes acc. Packaging Ordinance or batteries acc. Battery regulations.

EAR (WEEE)

  • Packaging, cardboard boxes
  • Batteries, Accumulators
  • Other

Print Media

Manuals, packaging, cardboard boxes

Right from product planning, we assist you with the technical and substantive review of the information in user guides, manuals , flyers, and on packaging.

With our external partners on site, we will help you with the selection and procurement of all necessary print media, packaging and transport cardboard.

Consulting / Concepts

Processes and Procedures

Based on our independence combined with years of experience and the knowledge gained from the entire trading structures and levels (manufacturers, dealers, distributors, discount stores , etc.) we support and advise you objectively in the creation and launch appropriate service concepts. Of course this includes that we always haven an eye on your costs and benefits. For example, we check and evaluate your service and delivery agreements with your customers.

Startup Support

We support startups. With customized solutions from the areas of pre-sales, after-sales, office services and our consulting services, we offer the ideal springboard for startups.

E-Business Solutions

Anytime, our customers are able to follow all processes, stock control, tracking information, etc. by using our e-business-tool economically and transparently.

ISSI
  • Allocates and manages all after sales service processes
  • Purchase orders and shipping orders B2B/B2C
  • Online information about current inventory
  • Reporting and statistics

Interfaces to all common ERP systems are available or additional connections are possible. All you need is internet access and a free circuit. Our IT specialists will support you as much as necessary.

e-Business

Xmodus Webshop

Xmodus Service has a clear goal: up-to-date, contemporary and successful solutions for your sales on the Internet.

We work with external and internal specialists who can boast many reference projects and we coordinate the sustainable strategy to your success. You get an innovative, tailor-made and successful product, an online store with an appealing design and the greatest possible user-friendliness.

Either we create your web store concept with you or we set up your product area with your brand on the Xmodus Services – Web Shop.

Hier geht’s zu unseren Angeboten in unserem Onlineshop

Shop in Shop

The perfect introduction to the world of online trading. Benefit from existing structures in the technical and organizational area, predefined processes and concentrate on your core business.

With a shop-in-shop solution, you have access to existing know-how and processes in order to run a successful online business. Your core task is to create an assortment and to procure the products. However, you do not need to worry about logistics, handling of returns, customer service, etc. Xmodus supports this with many years of experience and well-established processes.

Online Marketplaces

The perfect introduction to the world of online trading. Benefit from existing structures in the technical and organizational area, predefined processes and concentrate on your core business.

Xmodus is your partner in creating professional online solutions. We provide support in all areas, from setup to customer service.

Click here for our offers at

Amazon is currently one of the top-selling e-commerce platforms worldwide. Open up new markets and sales channels with your presence.

Click here for our offers at

ebay has developed from an auction platform to a comprehensive online platform. Use the eBay potential for your company.

Xmodus offers solutions for the use of marketplaces such as Amazon or ebay, but is not affiliated with these companies. The Amazon trademark is used under license from Amazon.com, Inc. or its subsidiaries. eBay is a registered trademark of eBay Inc.

Contact

Xmodus Systems GmbH - Logo

Xmodus Systems GmbH

Reiherstrasse 2
D-35708 Haiger
Germany

Contact

Tel.: +49 2773 7444-0
Fax: +49 2773 7444-199

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