Welcome to
Xmodus Systems is a network partner of product manufacturers, distributors and, in particular, start-ups in the medical technology, electrical and electronics industries.
Working Start-ups
Business Development
Product development
Marketing & Sales
Liquidity planning
Working manufacturer
Pre-Sales
After-Sales
Office service
Consulting & Concepts
E-business
E-Busness solutions
X-Mode Webshop
Online marketplaces
Shop in Shop
About us
Xmodus Systems, with its central location in Germany, is active in the various working areas that are important for product manufacturers and start-ups, depending on the development phase and business model. These working areas, which cover the central aspects of a company, are designed to help shape growth effectively.
Working Start-ups
Here are our most important areas for start-ups:
Business Development
- Mentoring, coaching for the development and optimization of business models
- Building strategic partnerships and networks.
Marketing and sales
- Online marketing: SEO, social media, content marketing and email campaigns.
- Performance marketing: pay-per-click advertising (Google Ads, Meta Ads).
Legal and administration
- Formation and legal form (e.g. GmbH, UG, sole proprietorship).
- Contract management (e.g. customer contracts, license agreements).
- Data protection and IT security (GDPR-compliant processes).
- Accounting, tax and customs issues
Technology and IT
- Development and maintenance of the technological infrastructure (e.g. cloud services, software).
- IT security and data protection.
- Use of tools for efficiency (e.g. merchandise management system).
- Automation of processes
Product development
- Design, development and testing of the product (e.g. prototyping, MVP).
- Focus on customer satisfaction.
Liquidity planning
Personnel and team building
(Support without having to hire someone)
Operation and processes
- Optimization of workflows and internal processes.
- Development of logistics and shipping.
Customer Support
- Establishment of a reliable customer service (e.g. chatbots, support tickets).
Depending on your needs, we can help you with your go-to-market strategy, expansion into a new market or setting up a company in a third country, for example. We provide supporting infrastructure, storage space, laboratories, office space and personnel, e.g. also on a leasing basis.
Working manufacturer
Supply Chain / Logistics
– Worldwide logistics services
With strong partners, we form a network of logistics specialists. Our strength is cross-system supply-chain-management.
- Import and export traffic by air or sea freight
- Customs clearance – bonded warehouse
- Distribution of goods in Germany, Europe and worldwide
- On-site exchange or returns logistics
Fulfillment & Contract Manufacturing
We assemble, label and pack all products. Shrink wrapping in shrink film for all product groups in large quantities is also possible. For shops and webshops we offer the complete front- and backend. Directly before delivery, necessary firmware or software updates can be carried out for technical products.
– PRINT MEDIA
- Labeling/label printing of serial numbers, barcode, etc.
- Manuals, leaflets and packaging
– COMPANY AND SOFTWARE UPDATE OF DEVICES
– SCREEN PRINTING
We print your products with your logo in high quality, fast and order-related.
- Products, containers and housings
– ASSEMBLY AND CONTRACT MANUFACTURING
- Customer-specific packaging requirements
– SEWING AND TAILORING
Manufacture and production of various textiles and products. Professional production “Made in Germany” also in small series.
Hotline & Helpdesk
Our employees serve customers and dealers on the phone. We can help you, eg, by routing your telephone switchboard to us. We receive, answer and forward your calls according to your demands. We also take orders and provide information / assistance with technical questions about products. A direct solution of customer problems on the phone avoids large logistics and service costs.
- Competent customer service
- Hotline for technical support
- Acceptance of orders
- Helpdesk for returns management
- Marketing and customer acquisition calls
- Telephone switchboard
- Reporting and statistics
Rework
We rework your customer returns for resale or for use as service goods (e.g. replacement devices).
REFURBISHMENT
- Revision of used customer returns
- Special items
REWORK OF NEW GOOD RETURNS
- Production error
- Software Update
- Firmware Update
- Returns from leases
Storage / Shipping
We take over the entire warehouse management for part -finished and finished products and control the process from receiving to shipping.
– WAREHOUSING
We carry your items with your item numbers and designations in our inventory control system. All movements of goods and stocks are online available by our „internet stock query system” (ILAS).
- new equipment, replacement equipment, spare parts, barebones
– SHIPPING PROCESS
The shipping process will of course be considered and complied with all the terms of delivery of your customers.
- Web Shop Front and Backend
- Pick and Pack
- Preparation of shipping documents
– DISTRIBUTION LOGISTICS / MAIL ORDER SELLING
All shipping and status information can be viewed and tracked online at any time via our “Shipping List” including proof of delivery.
- Shipment tracking
- settlement of claims
Assembly / Production
We are specialized in individual production requirements and offer you a wide range of services from simple to complex partial assembly to full assembly.
Repairs
We take over the entire service management for your IT, TC and CE products. We serve end customers or traders from the moment in which a problem occurs.
We take care of the pick up and repair these defective products on an industrial scale down to the component level, quickly and professionally.
The scope of service activities is carried out, adapted to the profitability of any device or to your specifications.
Service Center for
- Repairs in industrial environments with ESD protection
- Order Entry and guarantee handling
- Swap and credits
- Functional tests / test / diagnosis
- Firmware and software updates
- Repairs of different processing levels Level 1 to 3 possible
- Settlement of chargeable acts
Accounting
Accounts Receivable Management
As part of subledger accounting, we create invoices for you with your corporate identity and your company data. e send invoices with your products or individually by mail or electronically as a PDF file with deviating billing addresses.
Accounts receivable management also includes the payment monitoring, control and execution of dunning.
Audit security and the provision of data in electronically readable form for tax audit purposes is guaranteed.
- Invoicing including Mailing
- Monitoring of incoming payments and movements
- Creation of formal payment reminders
- Reporting and statistics
- and much more
e-Business
E-Business Solutions
Our partners can use our online portal -ISSI (Intelligent Service System Internet) at any time to track all procedures, stocks, shipping information and processes economically and transparently.
ISSI
- Allocates and manages all after sales service processes
- Enables B2B/B2C orders and shipping orders
- Provides online information about current stock levels
- Creates evaluations and statistics
Interfaces to all common ERP systems are available or additional connections are possible. All you need is internet access and a free circuit. Our IT specialists will support you as much as necessary.
Online Marketplaces
The perfect introduction to the world of online trading. Benefit from existing structures in the technical and organizational area, predefined processes and concentrate on your core business.
Xmodus is your partner in creating professional online solutions. We provide support in all areas, from setup to customer service.
Click here for our offers at
Amazon is currently one of the top-selling e-commerce platforms worldwide. Open up new markets and sales channels with your presence.
Click here for our offers at
ebay has developed from an auction platform to a comprehensive online platform. Use the eBay potential for your company.
Xmodus offers solutions for the use of marketplaces such as Amazon or ebay, but is not affiliated with these companies. The Amazon trademark is used under license from Amazon.com, Inc. or its subsidiaries. eBay is a registered trademark of eBay Inc.
Xmodus Webshop
Xmodus Service has a clear goal: up-to-date, contemporary and successful solutions for your sales on the Internet.
We work with external and internal specialists who can boast many reference projects and we coordinate the sustainable strategy to your success. You get an innovative, tailor-made and successful product, an online store with an appealing design and the greatest possible user-friendliness.
Either we create your web store concept with you or we set up your product area with your brand on the Xmodus Services – Web Shop.
Click here to view our offers in our online shop.
Shop in Shop
The perfect introduction to the world of online trading. Benefit from existing structures in the technical and organizational area, predefined processes and concentrate on your core business.
With a shop-in-shop solution, you have access to existing know-how and processes in order to run a successful online business. Your core task is to create an assortment and to procure the products. However, you do not need to worry about logistics, handling of returns, customer service, etc. Xmodus supports this with many years of experience and well-established processes.
Jobs
Jobs at Xmodus Systems
Xmodus Systems is a technical service provider for manufacturers and dealers in the electrical and electronics industry and takes care of the entire process from sales to after-sales service.
Our vacancies:
Technician (m/f/d)
To the job advertisement:
Management assistant for forwarding and logistics services (m/f/d)
To the job advertisement:
Employee for customer service/helpdesk (m/f/d)
To the job advertisement:
Unsolicited application
No suitable or open position found? You are also welcome to send an unsolicited application to info@xmodus-systems.de apply!
Contact
Xmodus Systems GmbH
Reiherstrasse 2
D-35708 Haiger
Germany
Contact
Phone: +49 2773 7444-0
Fax: +49 2773 7444-199
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