Supply Chain / Logistics

– Worldwide logistics services

With strong partners, we form a network of logistics specialists. Our strength is cross-system supply-chain-management.

• Import and export traffic by air or sea freight
• Customs clearance – bonded warehouse
• Distribution of goods in Germany, Europe and worldwide
• On-site exchange or returns logistics

Fulfillment & Contract Manufacturing

We assemble, label and pack all products. Shrink wrapping in shrink film for all product groups in large quantities is also possible. For shops and webshops we offer the complete front- and backend. Directly before delivery, necessary firmware or software updates can be carried out for technical products.

– PRINT MEDIA

• Labeling/label printing of serial numbers, barcode, etc.
• Manuals, leaflets and packaging

– DUPLICATING STORAGE MEDIA

• Hard disks, SD/MMC/CF

– COMPANY AND SOFTWARE UPDATE OF DEVICES

– SCREEN PRINTING

We print your products with your logo in high quality, fast and order-related.

• Products
• Boxes
• Cases

– ASSEMBLY AND CONTRACT MANUFACTURING

• Customer-specific packaging requirements

Hotline & Helpdesk

Our employees serve customers and dealers on the phone. We can help you, eg, by routing your telephone switchboard to us. We receive, answer and forward your calls according to your demands. We also take orders and provide information / assistance with technical questions about products. A direct solution of customer problems on the phone avoids large logistics and service costs.

• Competent customer service
• Hotline for technical support
• Acceptance of orders
• Helpdesk for returns management
• Marketing and customer acquisition calls
• Telephone switchboard
• Reporting and statistics

Rework

We rework your customer returns for resale or for use as service goods (e.g. replacement devices).

REFURBISHMENT

• Revision of used customer returns
• Special items

REWORK OF NEW GOOD RETURNS

• Production error
• Software Update
• Firmware Update
• Returns from leases

Accounting

Accounts Receivable Management

As part of a sub-ledger we will create invoices with your CI and your company data. e send invoices with your products or individually by mail or electronically as a PDF file with deviating billing addresses.

Accounts receivable management also includes the payment monitoring, control and execution of dunning.

Audit security and provision of data in electronic readable form for purposes of audit is guaranteed.

• Invoicing including Mailing
• Monitoring of incoming payments and movements
• Creation of formal payment reminders
• Reporting and statistics
• and much more

Typing Service

Especially for advertising and marketing campaigns we create letters e.g. and send them by mail or electronically as an e- mail to your customers.

Our writing service also includes

• Business letters
• Special offers / Orders
• Letters
• Delivery notes and invoices
• Promotions

Processes and Procedures

Based on our independence combined with years of experience and the knowledge gained from the entire trading structures and levels (manufacturers, dealers, distributors, discount stores , etc.) we support and advise you objectively in the creation and launch appropriate service concepts. Of course this includes that we always haven an eye on your costs and benefits. For example, we check and evaluate your service and delivery agreements with your customers.

Startup Support

We support startups. With customized solutions from the areas of pre-sales, after-sales, office services and our consulting services, we offer the ideal springboard for startups.

Xmodus Webshop

Xmodus Service has a clear goal: up-to-date, contemporary and successful solutions for your sales on the Internet.

We work with external and internal specialists who can boast many reference projects and we coordinate the sustainable strategy to your success. You get an innovative, tailor-made and successful product, an online store with an appealing design and the greatest possible user-friendliness.

Either we create your web store concept with you or we set up your product area with your brand on the Xmodus Services – Web Shop.

Hier geht’s zu unseren Angeboten in unserem Onlineshop

Shop in Shop

The perfect introduction to the world of online trading. Benefit from existing structures in the technical and organizational area, predefined processes and concentrate on your core business.

With a shop-in-shop solution, you have access to existing know-how and processes in order to run a successful online business. Your core task is to create an assortment and to procure the products. However, you do not need to worry about logistics, handling of returns, customer service, etc. Xmodus supports this with many years of experience and well-established processes.